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support@ringvision.appFrequently asked questions
How do I create an account?
Download the RingVision app, open the sign-up screen and sign in with email or with your Apple or Google account. The profile takes a few steps to complete.
How does video analysis work?
You upload a shadow boxing video and the app processes your body posture to compute aggregate metrics (strikes, pace, breakdown). The analysis requires your explicit consent the first time, because it processes biometric data (art. 9 GDPR).
How do I manage or cancel my subscription?
Every subscription renews automatically until cancelled, but the channel depends on the plan. The personal Pro and Coach plans are managed and cancelled from the App Store (iOS) or Google Play (Android), in the subscription settings of your store account. The gym's RingVision Gym plan is purchased on the website and managed — payment method, receipts and cancellation — from the billing portal reachable from the gym Account page (available when the Gym plan opens; in Italian): it does not appear in the store settings. In both cases access stays active until the end of the period already paid for.
How do I restore a purchase?
In the app, from the subscription screen, use "Restore purchases": the entitlement is recognised and the Pro features unlock automatically.
How do I delete my account and my data?
Go to Settings → Delete account. You will find the details of what is deleted and how long it takes on the Account deletion page.